We want you to love every bag. Because coffee is a food product, our return rules are designed to keep it safe for every customer.
Returns of unopened coffee
You can return unopened, sealed bags in their original condition within 30 days of delivery. For food-safety reasons, we can't accept returns of bags that have been opened.
To start a return, email us at asna79coffee@proton.me with the name and email address used for the order and the items you'd like to return. If your return is approved, we'll reply with the return address and instructions. Items sent back without an approved return can't be accepted.
Return shipping is paid by the customer, unless the return is because of our mistake (for example, we sent the wrong item).
Damaged, defective, wrong or missing items
Please check your order when it arrives. If anything is damaged, defective, incorrect or missing, email us at asna79coffee@proton.me within 7 days of delivery, with a photo of the item and the packaging. We'll send a replacement or refund you — you won't need to send the item back unless we ask.
Cancellations
If you need to cancel, email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once an order has shipped, it can't be cancelled, but you can return unopened bags as described above.
Exchanges
We don't offer direct exchanges. The fastest way to get what you want is to return the unopened item and place a new order. If we sent you the wrong item, we'll send the right one at no cost.
Refunds
Once we receive and inspect your return, we'll email you to let you know whether it's approved. Approved refunds are issued to your original payment method within 5 business days of approval. Your bank or card issuer may take another 5–10 business days to show the refund on your statement.
Original shipping charges aren't refunded for returns of unwanted items. If the return is because of our mistake, we refund the full amount, including shipping.
Questions
For any question about returns or refunds, email us at asna79coffee@proton.me.